| Ref | FILE NAME |
Contract | Comments | Generic document applies to all BMC 2.0 contracts | ||||
| 48FW | 100th | 501st | Menwith | MFH | ||||
| B-01 | HELP DESK MODULE | √ | √ | √ | √ | √ | 501CSW
/MFH are 1st line Help desks. 48FW / 100ARW / Menwith are Service Centres receiving calls from Customer Helpdesks. |
Tailored for each contract |
| BL-01 | FM Help Desk Flowchart (MFH) | NA | NA | √ | NA | √ | Tailored for each contract | |
| BL-01 | FM Help Desk Flowchart (MH /48FW /100ARW) | √ | √ | NA | √ | NA | Tailored for each contract | |
| BL-03 | FM Help Desk Flowchart (501CSW) | NA | NA | √ | NA | NA | Tailored for each contract | |
| Table Key | ||||||||
| NA | Not applicable | |||||||
| √ | Generic document that applies to all BMC 2.0 contracts | |||||||
| √ | Tailored for each contract | |||||||